ENGAGEMENT

Financial firms offer their clients a variety of different products and services, while facing increasing demand for comprehensive and individualised responses to customer inquiries. Jaron&Amann’s service portfolio ranges from advisory activities to executing media- and database-driven customer support.

Customer support management

| Customer support strategy
| KPIs and management support
| Selection of tools and databases
| Definition of processes

Response services

| 1st-level support (multi-channel)
| Functional support (German/English)
| Ticket and incident management
| User administration

Client data analysis

| Customer survey design and analysis
| Ticket and incident reports
| Innovation reports
| Improvement reports